OCTOBER 2, 2020
Dear Fellow Owners,
We hope that all of you are continuing to be safe and remaining healthy.
This newsletter provides an update given the recent COVID-19 announcement from the Florida Governor on September 25th and Broward County emergency orders 20-27. Some owners have inquired as to how our resort continues to operate through the pandemic, and in this update notice we outline the safety and cleaning processes in place at the resort.
The Costa del Sol Board of Directors and management are following Federal, State, County, Town and Association guidelines that are being implemented to ensure the safety of our staff and owners.
Florida Governor Ron DeSantis extended the existing "state of emergency" to November 3rd but he has lifted a number of restrictions – mostly related to the operations of restaurants, bars etc. We will continue to monitor and re-evaluate the protocols and keep you informed of any changes to them.
Protocols that remain in effect at Costa del Sol:
All persons are required to wear masks in all enclosed/public areas, including the front office, elevators, coffee shop etc.
Everyone must follow CDC guidelines for social distancing – 6 feet of separation (except for members of the same family)
Only registered people in a unit will be permitted on the property – no outside visitors
No access to the following resort amenities: hot tub and sauna
Limit of 8 people in the pool (this represents 50% of the allowable limit) with a pool attendant present during operating hours. (9:00 am – 7:00 pm)
There are a limited number of pool chairs, and they will be placed to respect social distancing and cleaned when a user leaves the deck.
The barbecue is available from 11:00 am – 7:00 pm. There is a sign-up sheet in the front office to permit access by one family at a time at the grill for 30 minutes. Staff will manage the access and clean the grill & utensils after each use.
No daily maid service – towel exchange upon request & garbage drop off on each floor or pick up by request
Coffee Shop (no coffee service or access to the sauna) & washrooms are open from 9:00am – 5:00pm
Laundry room will be available daily from 8 am – 5 pm with sign in sheet at the Front Desk
Short-term rentals are available
The Costa del Sol Association is providing the sanitization cleaning of units between each occupancy. This is not done weekly, but rather upon checkout. The sanitization process is approved by the CDC, and the disinfection solution they use is a mixture of Sodium Hypochlorite 6% and water (EPA reg. no. 5813-111) verified as a COVID-19 disinfectant. This industrial strength cleaning process is above and beyond the usual cleaning procedures followed after a checkout. A fogger is used in each unit to give it a complete disinfectant treatment. The process takes approximately 30 minutes per unit.
As for the regular cleaning provided by our housekeeping staff, we have changed a number of processes, such as the products used (CDC approved), plus cleaning of all bedding, including bed covers. We use the "spray and wipe" concept for all high-touch areas. Also, the water used in the buckets is changed between each unit cleaning. Housekeeping staff wear masks and use gloves which are changed as they move from unit to unit. The unit itself gets a double disinfecting.
As there is no daily housekeeping service, owners may request linens (and change their own beds during the week). Towel exchange and garbage should be dropped off at the bins available on each floor. If garbage pickup is required, please call the front desk and they will send a staff member to pick up from outside your door. We have bags to leave your soiled linens and towels in. Place bags outside your door during regular business hours.
Basic cleaning supplies are provided in each unit for your use during the week. The $75 charge is to cover the professional disinfectant treatment that each unit receives after check-out. This fee is paid one time during your stay whether you are at the resort for one week or more – it is a 1-time fee paid at check-in.
We're working for you and doing our best.
Please also refer to the previous COVID-19 updates of June 6th, June 30th and July 24th , August 24, 2020 for background information.
We appreciate the efforts of our management and staff and the support of many owners to the reality of managing a resort during a pandemic. Thank you for your patience and understanding.
Stay safe. Best to all,
CDS BOARD OF DIRECTORS
Barbara Turley-McIntyre, President
Dave Cornelison, Vice President
Anthony Silva, Secretary
Doug Rousell, Treasurer
Fred Glazier, Director