July 24, 2020
Dear Fellow Owners,
As you are aware, the resort re-opened on Saturday, June 13th. Under our General Manager's leadership, the staff continues to do a great job of applying the new cleaning procedures as well as overseeing pandemic protocols related to use of resort amenities.
Presently, the number of COVID-19 cases in Florida continues to be high. The Board and management are following Federal, State, County, Town and CDS Association guidelines that are being implemented to ensure the safety of our staff and owners. The Florida Governor has extended the state of emergency to September 7th. Additionally, Broward County has pulled back on short-term rentals and introduced a curfew from 11:00pm – 5:00am daily.
In view of the ongoing situation, the decision has been made to keep access to CDS resort amenities restricted and no visitors permitted (other than registered owners, owners' guests and RCI/Interval members) on the resort property. We will continue to monitor and re-evaluate the protocols in place and will keep you informed of any changes.
Thank you for your emails and suggestions. The CDS Board appreciates the support of many owners. Please also refer to the previous COVID-19 updates of June 6th and June 30th for background information.
Key points in previous notices remaining in effect are:
All persons are required to wear masks in all enclosed/public areas, including the front office, elevators etc.
Everyone must follow CDC guidelines for social distancing – 6 feet of separation (except for members of the same family)
Only registered people in a unit will be permitted on the property – no outside visitors
No access to the following resort amenities: hot tub, barbecue grill, coffee shop & its washrooms
Limit of 8 people in the pool (this represents 50% of the allowable limit)
Pool hours reduced to 9:00am – 5:00pm with an attendant monitoring the pool & deck
There is a limited number of pool chairs, and they will be placed to respect social distancing and cleaned when a user leaves the deck.
The Florida Governor's Executive Order has not changed and specifically requires that individuals from New York, New Jersey and Connecticut quarantine for 14 days upon arrival. Each person from any of these states who is scheduled to visit Costa del Sol receives an email prior to arrival letting them know about the order requiring them to remain in their unit, and this includes not using any of the common spaces at the resort.
Please note that these orders change regularly and it is your responsibility to follow the updates as we provide pertinent and timely information.
The Costa del Sol Association has engaged an external company, Equinox, to provide the sanitization cleaning of units between each occupancy. This is not done weekly, but rather upon checkout. The sanitization process is approved by the CDC, and the disinfection solution they use is a mixture of Sodium Hypochlorite 6% and water (EPA reg. no. 5813-111) verified as a COVID-19 disinfectant. This industrial strength cleaning process is above and beyond the usual cleaning procedures followed after a checkout. Equinox uses a fogger in each unit to give it a complete disinfectant treatment. The process takes approximately 30 minutes per unit.
As for the regular cleaning provided by our housekeeping staff, we have changed a number of processes, such as the products used (CDC approved), plus cleaning of all bedding, including bed covers. We use the "spray and wipe" procedure for all high-touch areas. Also, the water used in the buckets is changed between each unit cleaning. Maids wear masks and use gloves which are changed as they move from unit to unit. The unit itself gets a double disinfecting.
As there is no daily maid service, owners may request linens (and change their own beds during the week). Towel exchange and garbage should be dropped off at the bins available on each floor. If garbage pickup is required, please call the front desk and they will send a staff member to pick up from outside your door. We have bags to leave your soiled linens and towels in. Place bags outside your door during regular business hours.
Basic cleaning supplies are provided in each unit for your use during the week. The $75 charge is to cover the professional disinfectant treatment that each unit receives after check-out. This fee is paid one time during your stay whether you are at the resort for one week or more – it is a one-time fee paid at check-in.
Throughout the resort, we have provided sanitization stations on each floor and by the elevator landings. The housekeeping staff is cleaning the main areas in the resort throughout the day – including stairway railings, elevator, door handles, pool chairs, etc. We have procedures and guidelines for all common areas.
The Board continues to monitor our financial position throughout this pandemic period. This situation could not have been anticipated and therefore not included in our planning. We appreciate the difficult situation that the owners affected by the recent closure have been in; however, it is beyond our control. The Board could not have foreseen or budgeted for a COVID-19 pandemic back in the Fall of 2019 when the budget was created.
We are working on plans to reduce the number of Association owned weeks to generate revenue and cover the 2020 maintenance fees. As we begin preparing for the 2021 budget (which will be included in the Annual Meeting materials to be mailed at the end of September) efforts will be made to maintain the annual maintenance fee at the 2020 level.
The Board of Directors must take a cautious and thorough approach to operating the resort. This is for your safety and that of our staff. Needless to say, it is a challenging time for everyone.
Please keep in mind that although the resort is open, it is not the experience you are used to – and it will not be for some time as we navigate through the ongoing situation. We will adapt as required in the coming weeks and months.
We're working for you and doing our best.
We appreciate the efforts of our management and staff and the support of many owners to the reality of managing a resort during a pandemic. Thank you for your patience and understanding.
Stay safe. Best to all,
YOUR CDS BOARD OF DIRECTORS
Barbara Turley-McIntyre, President
Dave Cornelison, Vice President
Charles DeJean, Secretary
Doug Rousell, Treasurer
Anthony Silva, Director